Quick answer
Say in your request how many passengers use wheelchairs or scooters, and whether they can transfer to a regular seat. Operators then send a vehicle with a wheelchair lift and securement (tie-down) positions. Each wheelchair position usually replaces several regular seats, accessible coaches are fewer, and they book out first, so ask early and confirm the exact number of positions in writing.
Key facts
- Accessible coaches have a lift and tie-down positions for wheelchairs.
- Each wheelchair position usually replaces several regular seats.
- Tell the operator the number of wheelchair users and the size of mobility devices.
- Accessible vehicles are limited: book early.
- Confirm the lift works at every stop, including the venue.
What to tell the operator
- How many passengers use wheelchairs or scooters.
- Whether each person can transfer to a regular seat, or must ride in their chair.
- The type and size of mobility devices (power chairs are larger and heavier).
- Any service animals travelling with the group.
- Whether stops have accessible drop-off points.
How accessible coaches work
Accessible coaches have a lift (often at the side or rear door) and securement positions where wheelchairs are anchored with tie-downs and the rider uses a lap and shoulder belt. To create those positions, regular seats fold away, so a coach with two wheelchair positions carries fewer seated passengers.
Booking tips
- Ask early. Operators have far fewer accessible vehicles than standard ones.
- Get the seat count in writing with the number of wheelchair positions.
- Plan extra time at each stop for loading and unloading.
- Check the venue: a level, clear area for the lift is needed.
On Bison Charter, tick the "Wheelchair lift" amenity in step 2 of the quote form and add details in the notes. Only operators with accessible vehicles will quote.
